Where we deliver

Eat Healthy delivers only within the hospital premises — wards and rooms — and never outside the hospital. Your order is delivered to the bed you give at checkout. If that's missing or unclear, our runner calls the phone number on the order. There is currently no delivery fee. If that ever changes, any delivery charge will always be shown clearly at checkout, before you pay — the amount shown there is everything you pay.

How long it takes

While the canteen is open, delivery is usually within 30 minutes of your payment being confirmed. It can take longer at peak times, or when access to a ward is restricted — for example during doctors' rounds, a procedure, or outside visiting hours.

ICU and restricted areas

For the ICU and other restricted areas, food is handed to the nursing station. Nursing staff may also refuse delivery on the patient's behalf — for example if the patient must not eat. If that happens, your order is refunded in full.

• •Before ordering for a patient, always check with nursing staff or the treating doctor that food is allowed — see the Terms of Service for why this matters.

If the patient can't be found

If our runner can't find or reach the patient — discharged, moved to another ward, or simply not there — we will call the phone number on the order and either redeliver once we know where to go, or cancel the order and refund you in full.

Tracking your order

Track your order's status anytime at /track (by phone number) or via the order link you were given at checkout.